The Arrival! The guest arrival truly sets the tone and expectation of the guest’s experience during their stay at your hotel. With HPA, this is where you can expect “Wow The Guest” aspect of what we do truly begins. Your guest is immediately greeted with a large smile, eye contact and a warm welcome from our trained and professional valets. With a utilizing scripted verbiage, HPA delivers a full explanation of the parking options, directions and local attractions.
Our concierges are chosen with care. It goes without saying that they have impeccable local insight, flawless access and incomparable contacts. But more importantly they have a finely tuned radar for the little things that can mean so much when you are visiting a place for the first time: a city’s secret, a hidden country gem, an unforgettable local flavor.
We provide doorman services at residential buildings, luxury high-rises, and hotels. At a residential building, our doorman is responsible for opening doors and screening visitors and deliveries. We provide other courtesy services such as signing for packages, carrying luggage between the elevator and the service, or calling taxis for the residents and guests. HPA Doorman team’s sole purpose is to make sure your residents’ and visitors’ needs are met and that they receive the best customer service experience possible. You can entrust your peace of mind with HPA Doorman.
Our bellmen are enthusiastic and attentive to your guests. Their duties often include greeting incoming guests and escorting them to their rooms, provide guests with baggage handling, and transport services upon arrival and checkout, orient guest to all hotel features and facilities upon check-in, deliver items such as flowers, messages to guest rooms upon request.
HPA offers expert chauffeur-driven shuttle service for guest who needs transportation to and from airports, downtown destinations and area attractions. We support hotels with a wide array of shuttle vehicle to accommodate 5 to 25 passengers or more. Clean shuttles along with our experienced, courteous and professional team of chauffeurs will make shuttle transportation a more enjoyable experience for guests and employees.
HPA provides professional, economical and efficient parking management services. We’re experienced in all types of parking venues; from a small surface lot to multilevel parking structures. We pride ourselves on providing the best service possible to our clients. Reliability, professionalism, and the utmost of courtesy and respect are what you can be assured of. HPA will provide your organization the most competitive pricing for a service that is unrivaled by any that is available today. In addition, we will utilize every possible opportunity to offer you optimized revenue potential.