The Arrival! The guest arrival truly sets the tone and expectation of the guest’s experience during their stay at your hotel. With HPA, this is where you can expect “Wow The Guest” aspect of what we do truly begins. Your guest is immediately greeted with a large smile, eye contact and a warm welcome from our trained and professional valets. With a utilizing scripted verbiage, HPA delivers a full explanation of the parking options, directions and local attractions.



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